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Courier Archives - Relay Express Couriers


Does your business require couriers with Safe Pass accreditation? If so, look no further than Relay Express.

Our extensive customer base means that we have a wide range of requirements and multiple collection and delivery formats.

In order to provide the best service possible to all customers, we have drivers with Safe Pass registration and our van drivers also have flashing beacons and hard hats.

Safe Pass is a safety awareness training programme for construction workers to enable them to work on construction sites without being a risk to themselves or others. Employers are required by law to ensure that employees on construction sites carry Safe Pass cards. As a result, employers must ensure that all employees are properly trained.

The Safe Pass programme is operated and managed by SOLAS and aims to:

  • Raise the standard of safety awareness in the construction industry
  • Ensure that all construction site workers undergo basic health and safety awareness training with the view to making a positive contribution to the prevention of accidents and avoidance of health hazards
  • Maintain a register of construction site and local authority workers who have received such health and safety training
  • Provide all Safe Pass participants with a Safe Pass registration card that will indicate that the holders have attended a formal course in health and safety awareness

If you would like to find out more about our services, please do not hesitate to contact us at 01 450 5844 or click here


At Relay Express, we believe in making things simple for our clients.  Due to increasing demand, we are expanding our citywide Special Medical Service (SMS).

Clients can avoid long delays in getting required specimens and samples to the required medical facility department within the required timeframe by using Relay Express SMS. This provides them with a fast and reliable service, which in turn gives peace of mind.

Our medical transportation bags are classified as being appropriate for UN3373 specimens, in accordance with P650 guidelines.

If you would like someone to call into your premises to discuss our SMS service, or would simply like more information, simply email us: sales@relayexpress.ie


When sending parcels and packages, it is important to ensure that they are properly packed and protected so that damage does not occur during transit. Here are some of the more commonly asked questions regarding packaging:

Q: If I have a parcel being delivered the same day, why do I have to package it? Can’t I just send it as is?

A: Our couriers do take great care with all items collected and delivered. However, the ultimate responsibility for adequately packing parcels lies with the sender.  We always do our very best to look after everything we collect and deliver but sometimes it is not possible to ensure the safety of items which have not been properly packaged.

Q: Why is it important for me to package items going nationwide and/or internationally?

A: Overnight and international carriers have developed sophisticated and efficient networks to ensure items can be delivered quickly and cost effectively. These networks involve multiple handlers and carriers along the way. Your parcel could be added to hundreds or even thousands of others at certain stages of the delivery process and therefore, it must be appropriately packaged to withstand such rigours. Responsibility for adequately packing goods lies with the sender and if goods become damaged during transit, they will either be delivered damaged or in some instances, will be returned to sender. Either way, the sender will be charged for the delivery.

Q: What does ‘adequate packaging mean’

It is always a good idea to spend a little time before sending a parcel to consider whether it is adequately packaged. If you have ever checked in a suitcase at the airport, think about the conveyor belt it goes along, the trolley it is put onto (along with many other bags), it being loaded onto the plane itself, unloaded and then put onto another conveyor belt for your collection. Is your parcel packaged well enough to withstand that type of rigorous handling? As a general rule, we would always advise that items are boxed, with the item itself not touching any of the edges of the box. The box should be slightly larger than the item. Bubble-wrap, foam wrap, shredded cardboard or other packing materials should all help to ensure the safe transit of your item(s). If there are multiple items in one box, you should make sure that each is individually protected and that the items are not touching each other if they are breakable. If you item could be damaged by getting wet, it should be wrapped in protective plastic or similar.

Q: What about glass bottles, such as a bottle of wine for a client?

A: Glass is easily breakable and as such, needs to be given extra attention when transporting. Carriers will not acceptable any responsibility for damage to glass items and so it is important to think carefully about the types of packaging to use. Bottles themselves should be wrapped in durable packaging such as bubble-wrap and the wrapping should cover the entire bottle, including the top and bottom. The bottle should then be placed in a box which is slightly larger than the bottle and the box should then be well packed with packing materials to ensure that no part of the bottle is touching the box and that the bottle does not move around inside the box. As a general rule, you should be able to drop the box from desk height without the bottle being damaged.

Q: I have boxed my items as per your guidelines. What now?

A: The way that you seal the box is also important. The box should be fully packed but not so overfull that there is a risk of the box bursting. We always recommend using a strong box – a well-worn, lightweight box could easily burst. It should then be sealed using a strong tape such as parcel tape, electrical tape or duct tape. Cellophane tapes and masking tapes are not sufficient for ensuring that a package stays closed and are therefore not an ideal alternative.

Q: I have further questions on this, can you help?

A; Of course, please call us on 01 450 5844 and we would be happy to offer guidance on this subject. Due to time and other constraints, it is not possible for our couriers to advise on-site so please call our contact centre team instead.


April 3, 2018 0Courier

Here in Ireland we tend to get a range of weather conditions (sometimes all on the same day!) and so the Relay Express team thought it would be a good idea to highlight a few driving tips, courtesy of the Road Safety Authority.

Weather can be unpredictable and bad weather can strike suddenly so the best advice when severe weather hits is to stay off the road. If your journey is absolutely necessary, make sure you are prepared for the conditions. Check the local and national weather forecasts for travel information.

It may be warm and comfortable in your vehicle, but outside hail, snow, fog and heavy rain all make roads dangerous. It is important to change the way you drive to fit the weather.

Snow or Ice
• Drive slowly, allowing extra time and space for braking. It can take up to ten times longer to stop when roads are icy rather than dry.
• Hail, heavy snow and rain reduce visibility so use dipped headlights and reduce your speed.
• Use the highest gear that you can (for example, second gear rather than first). This will help avoid wheel spin that could cause you to lose control of your vehicle.
• Avoid sudden braking, sharp turns, or sudden increases in speed.
• Black ice is an almost invisible threat. Be aware when driving round sheltered bends or corners which are shaded from the sun, as this is where black ice is most likely to be. Do not brake or make any sudden steering movements but do ease off the accelerator and proceed slowly and smoothly.
• Never get too close to gritting lorries or snowploughs.
• Please do not leave your car unattended with the engine running.

• Drive slowly and use dipped headlights so that other vehicles can see you.
• Use fog lights if visibility is seriously reduced, but switch them off when visibility improves.
• Don’t drive too close behind another vehicle to follow their rear lights – this gives you a false sense of security.
• Avoid sudden increases in speed. Fog is often patchy and you can suddenly find yourself back in thick fog.

• It can take up to twice as long to stop when roads are wet rather than dry. Keep well back from the vehicle in front of you. This will allow you to see better and give you more time to think and slow down.
• Your tyres may lose their grip on a road that is covered with water and your vehicle will ‘aquaplane’. If this happens, take your foot off the accelerator and slow down. Do not put your foot hard on the brake.
• Spray can make it hard to see. Slow down and keep your distance from other vehicles.

• Don’t try to cross floods if the water seems too deep. If water gets into the engine it may cause it to fail, which is an extremely costly problem to fix. If driving through a flood is unavoidable, drive slowly in first gear to avoid stalling the engine. Keep the engine revs high and slip the clutch if necessary.
• Avoid the deepest water, which is usually near the kerb.
• After you have gone through a flood, test your brakes. Only drive on at your usual speed if the brakes are fine.

If you get into trouble

• Do not use a mobile phone if you are driving. Stop somewhere safe, or ask a person with you to make the call.
• On a motorway you should use the emergency telephones by the side of the road. If you use a mobile phone, check where you are by looking at the markers on the posts at the side of the road.
• Stay with your vehicle until help comes. If you leave your vehicle, it might get in the way of snow ploughs, ambulances and other emergency services.
• If you have to leave your vehicle to get help make sure other drivers can see you and tell other people where you are going.

We hope you find these winter driving tips helpful. Don’t forget, we still deliver whatever the weather so why not stay indoors and get us to do your delivery for you? Dublin, Ireland or anywhere in the world, we can get it from A to B.


With temperatures plummeting to well below zero and severe weather warnings issued, motorists are advised to take extra care on roads and to avoid non-essential travel.

The Road Safety Authority (RSA) has, the following ‘Top 10 Safety Tips’ for motorists driving in snow and ice. They are;

1. Get a grip Remember your only contact with the road surface is your tyres so it’s vital that they are up to the task in icy and snowy conditions. Check tyres, including spare wheel, and replace them if the tread depth falls below 3mm. Check that tyres are inflated to the correct tyre pressure. Lack of grip can occur even on treated roads
so drive slowly in the highest gear possible, manoeuvre gently and avoid harsh braking. Replace tyres if necessary.

2. Make sure you can see. Clear your windows and mirrors before you set out, carry a screen scraper and de-icer. Do not use hot water on the windscreen as it can crack the glass. Replace windshield wiper blades if necessary. De-mist the inside of your windows thoroughly. Make sure your windshield washer system works and is full of an anti-icing fluid. Remember too that heavy snowfall will reduce visibility! Watch out for grit/salt spreaders and snow ploughs. The glare from the sun can be dazzling in the winter when the sun is low in the sky, so wear sunglasses in these conditions.

3. Check & use your lights. Use your dipped headlights so that others will see you. Make sure your headlights and taillights are all in working order, replace broken bulbs. Make sure lights are clear of snow.

4. Gently does it. Manoeuvre gently, slow down and leave extra distance between you and the vehicle in front. Too much steering is bad and avoid harsh braking and acceleration. Use the highest gear possible to avoid wheel spin. Select a low gear when travelling downhill especially if through bends. Falling snow, fog, rain, or hail will reduces visibility. Do not hang on to the tail lights of the vehicle in front of you as it can give a false sense of security. When you slow down, use your brakes so that the brake lights warn drivers behind you.

5. Watch out for “black ice.” If the road looks polished or glossy it could be, “black ice” one of winter’s worst hazards: Black Ice is difficult to see! It is nearly transparent ice that often looks like a harmless puddle or is overlooked entirely. Watch out for black ice, especially in sheltered / shaded areas on roads, under trees and adjacent to high walls.

6. Give yourself a brake. If you get into a skid, you need to know if your vehicle has ABS (Anti- Lock Braking Systems). After you “Step” on the brake the ABS begins cycling — you will feel pulses in the pedal or hear the system working. It’s easy to properly use antilock brakes: Remember – Step, Stay and Steer. Step on the pedal. Stay on the pedal. Steer around the obstacle. (A warning: A little bit of steering goes a very long way in an emergency). For vehicles without ABS, you’ll have to rely on the old-fashioned ‘Cadence Braking’ system: Push the brake pedal until the wheels stop rolling, then immediately release the brake enough to allow the wheels to begin turning again. Repeat this sequence rapidly. Your goal is to have the tyres producing maximum grip regardless of whether the surface is snow or ice.

7. How does your vehicle help? Check in your owner’s manual and find out if your vehicle has any safety assist technology like Electronic Stability Control (ESC) or Anti Lock Braking System (ABS) and know how they assist your driving in severe weather conditions. But remember technology offers no miracles. Don’t let these lull you into
overestimating the available traction.

8. Be Prepared! In prolonged icy or snowy driving conditions it is advisable to carry the following in the boot of the car
a. High Visibility Vest
b. Tow rope
c. Spare bulbs
d. Spare fuel
e. A shovel
f. Appropriate footwear in case you have to leave your vehicle ie boots
g. A hazard warning triangle
h. Spare wheel (with tyre at correct pressure and tread)
i. Check that your spare wheel is in good condition and is fully inflated. Some cars may have an inflation repair kit instead of a spare wheel. Make sure that you know how to use it.
j. De-icing equipment (Both for glass and door locks)
k. First aid kit (in good order)
l. A fire extinguisher (fully operative)
m. A working torch
n. A car blanket, additional clothing & some food and waterIn preparation for driving you should also ensure:
o. The vehicle is properly maintained, serviced and engine oil viscosity is
suitable for cold conditions.
p. Have the strength of coolant/antifreeze measured.
q. Ensure vehicle has adequate supply of fuel for journey.
r. Consider carrying some salt or sand. And
s. Give someone an estimated time of arrival at your proposed destination. Carry a mobile phone and spare, fully charged, battery (if you don’t have a car charger)

9. Get informed. Listen to local weather and traffic reports. The RSA has prepared a helpful guide ‘Severe Weather Advice for Road Users’ which you can download by clicking here. It has lots more useful advice on dealing with the difficult road conditions.

10. Stay at home. The best thing to do in extremely bad weather is to stay off the road. Take heed of warnings not to go out. This leaves the emergency services free to deal with real emergencies instead of rounding up stranded motorists.


Ireland looks set for more commuter (and general public transport user) misery in the last two months of the year as strike action looms on the country’s railways. Iarnród Éireann Trade Union Group have announced five days of industrial action during November and December as a dispute with management over pay escalates. All strike days will include full withdrawal of labour and a 24-hour stoppage. Amongst the dates given is Tuesday 14th November, which most football fans will know is the date for Ireland’s vital World Cup play-off second-leg match against Denmark at the Aviva Stadium in Dublin.

The strike dates announced are:

  • Wednesday November 1
  • Tuesday November 7
  • Tuesday November 14
  • Thursday November 23
  • Friday December 8

In a statement accompanying the announcement,  Iarnród Éireann Trade Union Group said:

“Following a meeting this afternoon, the trade union group representing all workers at Irish Rail, in pursuance of a long overdue flat pay award, have decided to serve notice on the company for the following series of industrial actions.”

Iarnród Éireann released their own statement, in which they explain that management:

“regrets the decision by a group of unions including SIPTU, NBRU, TSSA and Unite, to schedule five 24-hour strikes during November and December.

“The company has reiterated that the talks at the WRC arose from a Labour Court recommendation, which stated that if at the end of the WRC process there were outstanding issues of difference, they should be referred back to the Labour Court for a final recommendation.”

Talks between management and unions at the Workplace Relations Commission broke down last week, with workers voting overwhelmingly in favour of industrial action.


***Update 11.54am – For safety reasons Relay Express will be closed for the rest of today, Monday 16th October. For our emergency service please contact 087 981 2317***

Ex-Hurricane Ophelia today hits Ireland with violent, damaging gusts. This has led Met Éireann to issue a status red weather warning, which advises that ‘action is taken’ to protect against the possible effects of severe weather.

For reasons of safety, no pushbikes or motorbikes will be operational on Monday 16th October. Our larger vehicles are currently operating a full service but we would ask all customers to contact us on 01 450 5844 when making a booking and we will advise accordingly.

We will always endeavour to provide our customers with the very best service possible, but the safety of our drivers is paramount.

For customers using our overnight service, please be advised that whilst this service is still fully operational, the impact of Ex-Hurricane Ophelia may lead to delays on some aspects of this service.

Stay safe everyone. 

We will be updating our website and social media channels throughout the day so please check back for updates.

To check our twitter page, please click here

To check our facebook page, please click here


On a regular basis, our team at Relay Express Headquarters receives a call from a stressed out employee who needs something delivering urgently and their usual supplier has not been able to complete the request. They are always relieved to know that we can help, even if they don’t have an account with us.

We solve their current problem and then happily wave them off into the sunset (although they often end up opening an account with us anyway, as there is no commitment and they like our service!)

Should you find that your current provider is unable to meet one of your requirements for whatever reason, we are always happy to help. You can call us on 01 450 5844.

Our fleet comprises many types of vehicles from push bikes to tail lifts. We look after a wide range of courier requirements including sameday, national and international. We genuinely offer a fast and reliable service at competitive prices.

So if you’re thinking of a back-up plan, think Relay Express.


The concept of being big enough to provide top levels of service, but small enough to care about every customer has become well-used (and perhaps over-used) in recent years as companies try to find competitive advantage in their often cramped industry space.

However, this is one expression that is repeated back to us by customers on a regular basis. We offer a fast, efficient and cost-effective sameday delivery service using a variety of transport methods from bicycle up to tail-lift. Whether it is an important envelope or a number of boxes, we can organise collection and delivery from just about anywhere. If you or the other collection/delivery point are stuck in Dublin with no forklift facilities, we can look after that too!

Our friendly team include safe pass-registered drivers and van drivers with beacons and hard hats to ensure that we meet the requirements of our customers, as well as keeping our drivers safe. We work with a lot of diverse customers, all with varying needs and we make it our business to help you to do yours.

With such a large and wide-ranging fleet, it may seem that we are too big an organisation to truly care about your business but this could not be further from the truth. We go the extra mile and have invested in systems, technology and people flexible enough to meet the varied requirements of almost any customer of any size. Our speciality is sameday deliveries but we also look after a significant amount of overnight nationwide and international delivery options for our customers.

Our clients include small, local businesses. They also include huge multinational organisations. We aim to provide the best service we can to each and every customer. We would love to do the same for your business.

If you would like to find out more about becoming a Relay Express customer, please call us on 01 450 5844 or click here



Relay Express are delighted to launch our new-look website, offering users a better experience than ever before. Whether you are viewing our site on a PC, tablet or mobile phone, we have aimed to make your visit as user friendly as possible. Our customers can still book our services online and if you are viewing from a mobile, you can click on the phone icon to call us directly. If you are a new customer thinking of using us (or a customer with a query), you can request a quote, give us a call or even live chat with us and we will answer any questions you may have.

Our new site aims to maintain our position as Dublin’s premier on-demand courier company. We were the first to bring you online booking and tracking over 10 years ago and we are constantly improving our systems to give our customers the very best service we can.

We love our new site and we hope you do too. Please let us know your thoughts, we are always looking for feedback. You can contact us here

Happy browsing!



Monday to Friday
8:30am - 6:00pm


Westward House, Russell Street, Dublin 1

Tel: +353 (1) 4505844
Out Of Hours: 087 981 2317